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Central Reservations Agent

Role Overview:

As a Central Reservation Agent you are the first point of contact for a high percentage of our customers. This position is responsible for walking our customer through the reservation process ensuring 100% accuracy and clearly communicating our service details. Upselling additional products and features we offer, answering customer questions about our service and the resorts we operate in and getting our customers excited for their ski vacation are top priority.

Responsibilities:

  • Sell products and services including season passes, lift tickets, lessons, equipment rentals, lodging packages and other seasonal on-mountain activities.
  • Ensuring brand standards are being met in each conversation
  • Provide excellent customer service to all guests in-person and via phone/email/chat
  • Oversee and assist with Ticket Sales Operations
  • Knowledgeable of
  • Maintain a knowledge base of
    • All products and services and remain current on all programs, policies, and departmental/mountain events
    • Offerings in the surrounding area our guest can take advantage of while visiting Granite Peak
    • Snowriver and Lutsen Mountains offerings and events
  • Communicate clearly regarding all sales and inquiries in all forms; written, in-person and over the telephone
  • Employ professional sales techniques to drive conversations with guests
  • Research, troubleshoot, and support solutions for all guest issues by supplying necessary information to managers when needed
  • Perform general office clerk duties
  • Assist accounting with general filing and other tasks as assigned
  • Creating, maintaining, and entering information into databases as directed by management
  • Organize and maintain office cleanliness of shared office areas
  • Open and Close the Office
  • Additional duties as assigned

Requirements:

  • Customer Service Experience
  • Excellent phone skills
  • Highly organized
  • Can handle multiple distractions while maintaining focus
  • Detail oriented
  • Knowledge of Word and Excel
  • Team oriented but also able to take individual initiative
  • 17 years or older
  • Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.

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